Shipping policy
📦 Shipping & Delivery Policy
Handling Issues & Damaged Packages
All orders—especially bundles—are thoroughly inspected before being packed and shipped. Once your order leaves our hands and is scanned by USPS, we are no longer responsible for any damage that may occur during transit.
If your package arrives damaged or mishandled, please file a claim directly with USPS here: USPS Claim Form
Delivered but Not Received
Once USPS marks an order as DELIVERED, any issues regarding non-receipt, misdelivery, or missing packages must be addressed with USPS. You can begin that process here: USPS Missing Mail Claim
In general, a missing mail claim can be filed 20 days after the original ship date. We’re happy to assist and file a claim on your behalf! Please note that refunds or replacements will only be issued after the claim is approved by USPS.
Address Accuracy
Please double- and triple-check your shipping address before completing your order. If a package is returned to us due to an incorrect or incomplete address, the buyer will be responsible for the re-shipping cost.
If the buyer chooses not to pay the re-shipping fee, the order will be canceled and refunded minus the original shipping fee, since the package was already shipped and returned.
To help avoid address errors, we highly recommend creating an account on our website (top right corner). This allows you to securely save your shipping info for faster checkout and track your order status more easily.
🌍 International Orders & Customs Fees
Please note that international deliveries can take up to 4–6 weeks depending on your location and customs processing times. If your order has not arrived after 6 full weeks, please follow the steps outlined above (under the "Delivered but Not Received" section) if you selected Priority International Shipping.
If you selected First Class International Shipping, unfortunately, you will not be eligible to file a missing package claim. If this is a concern, we highly recommend choosing Priority International Shipping, which offers more reliable tracking and the ability to file a claim in case of issues.
Important: International shipments may be subject to customs duties, tariffs, taxes, or other fees imposed by your country upon delivery. These additional charges are the sole responsibility of the buyer. We are not responsible for any customs fees, import duties, or taxes that may be charged when your package reaches your country.