Policies

Policies

📦 Shipping & Delivery Policy

Handling Issues & Damaged Packages
All orders—especially bundles—are thoroughly inspected before packing and shipment. Once your order leaves our hands and is scanned by USPS, we are no longer responsible for any damage that may occur during transit.

If your package arrives damaged or mishandled, please file a claim directly with USPS here: USPS Claim Form

Delivered but Not Received
Once USPS marks an order as DELIVERED, any issues regarding non-receipt, misdelivery, or missing packages must be addressed with USPS. You can begin that process here: USPS Missing Mail Claim

In general, a missing mail claim can be filed 20 days after the original ship date. We’re happy to assist and file a claim on your behalf! Please note that refunds or replacements will only be issued after the claim is approved by USPS.

Address Accuracy
Please double- and triple-check your shipping address before completing your order. If a package is returned to us due to an incorrect or incomplete address, the buyer will be responsible for the re-shipping cost.

If the buyer chooses not to pay the re-shipping fee, the order will be canceled and refunded minus the original shipping fee, since the package was already shipped and returned.

To help avoid address errors, we highly recommend creating an account on our website (top right corner). This allows you to securely save your shipping info for faster checkout and track your order status more easily.

🌍 International Orders & Customs Fees

Please note that international deliveries can take up to 4–6 weeks depending on your location and customs processing times. If your order has not arrived after 6 full weeks, please follow the steps outlined above (under the "Delivered but Not Received" section) if you selected Priority International Shipping.

If you selected First Class International Shipping, unfortunately, you will not be eligible to file a missing package claim. If this is a concern, we highly recommend choosing Priority International Shipping, which offers more reliable tracking and the ability to file a claim in case of issues.

Important: International shipments may be subject to customs duties, tariffs, taxes, or other fees imposed by your country upon delivery. These additional charges are the sole responsibility of the buyer. We are not responsible for any customs fees, import duties, or taxes that may be charged when your package reaches your country.

🔄 Return Policy

To request a return, please email us at shopmojo.jojoplans@gmail.com within 5 days of your order’s delivery. Be sure to include your order number in your message.

  • Returns are accepted for store credit only.

  • To be eligible, items must be unused, in their original condition and packaging.

  • A Return Authorization (RA#) must be issued before you ship your return.

  • Return shipping costs are the responsibility of the buyer and are non-refundable. We recommend using USPS, UPS, or FedEx with tracking, as we are not responsible for lost packages during return transit.

  • Once received, all returns will be inspected and processed within 2–5 business days. You will receive an email confirming your issued store credit.

⚠️ Defective or Damaged Merchandise

Please note: Because we order sticker books in minimum quantities, some minor damages may not be eligible for replacement if the inside contents remain functional and intact.

All items are carefully inspected before shipping. However, if your item arrives defective or damaged, please email us within 2 business days of receipt at shopmojo.jojoplans@gmail.com.

We are not responsible for damage incurred during transit or for misdelivered packages.

🎟️ Coupon Codes

Have a coupon code? Please remember to enter it at checkout and double-check that it has been applied to your order before completing your purchase.

Coupons cannot be honored retroactively if forgotten or not applied at checkout.

🌟 MOJO Rewards

If you experience issues with redeemed discounts or rewards not applying properly:

  • Contact us before completing your order at shopmojo.jojoplans@gmail.com so we can provide a manual discount code if needed.

  • Sometimes the rewards system glitches and discounts may not apply automatically, even if they are active.

  • Once an order is processed, the total cannot be adjusted retroactively. However, your unused code remains valid and can be found under "Redeemed Coupons" in your MOJO Rewards account for future use.