Refund policy

🔄 Return Policy

To request a return, please email us at shopmojo.jojoplans@gmail.com within 5 days of your order’s delivery. Be sure to include your order number in your message.

  • Returns are accepted for store credit only.

  • To be eligible, items must be unused, in their original condition and packaging.

  • A Return Authorization (RA#) must be issued before you ship your return.

  • Return shipping costs are the responsibility of the buyer and are non-refundable. We recommend using USPS, UPS, or FedEx with tracking, as we are not responsible for lost packages during return transit.

  • Once received, all returns will be inspected and processed within 2–5 business days. You will receive an email confirming your issued store credit.